YOUR GO-TO SHAWL | LIMITED PIECES NATIONWIDE | SHIP IN 5 DAYS | WE SHIP TO MALAYSIA | SINGAPORE | BRUNEI | INDONESIA

Frequently Asked Questions

Find answers to all your questions here! If there’s anything else you need help with, let us know right away. Contact our customer service or email us at 25bella.luxe@gmail.com.


General Questions

1. What makes Lume hijabs unique?
Lume offers exclusive, limited-edition hijabs designed for elegance, comfort, and versatility. Each piece is carefully crafted to ensure premium quality and a timeless look.

2. Are your hijabs limited edition?
Yes! We release only 1,000 pieces per  design, making each hijab a special, must-have item.

3. What sizes do you offer?
We currently offer:

  • Standard size shawl 

But, believe us! We are crafting new and more designs, sizes to fit all of you lovelies needs!

Material & Care

4. What materials are used for your hijabs?
Lumé hijabs are made from high-quality French Silk ensuring breathability, comfort, and durability.

5. How do I care for my hijab?

  • Hand wash or machine wash on a delicate setting
  • Use mild detergent
  • Avoid direct sunlight for drying
  • Iron on low heat to maintain quality
  • Do keep your eyes on our embroidery logo

Ordering & Shipping

6. How can I place an order?
You can purchase directly from our website lumebb.com 

7. Do you offer pre-orders?
Yes, sadly all our hijabs currently need maximum of 10 days of shipping, cause all our hijabs is fresh from oven! But we will try our absolute best to ship it earlier! Also, we are doing our best to make sure the next time you buy, we are ready stock! Make doa for us. 

Stay tuned for announcements!

8. Where do you ship to?
We currently ship within Malaysia, Singapore, Brunei, and Indonesia! via GDEX or any courier that is available in the market

9. How long does shipping take?

  • West Malaysia: Up to 5 business days
  • East Malaysia: Up to 7 business days
  • Singapore : Up to 5 business days
  • Indonesia : Up to 15 business days

Returns & Exchanges

10. Can I return or exchange my hijab?
For hygiene reasons, we do not accept returns. However, if your hijab has a defect, please contact us within 3 days of receiving your order.

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